Return & Refund Policy
Last Updated: 11/08/2025
At Sanan India, customer satisfaction is important to us. We take care to ensure that our products are delivered in good condition and match the descriptions provided on our website. This Return & Refund Policy explains the terms under which returns, exchanges, and refunds may be accepted.
1. Eligibility for Returns
We accept returns only if the following conditions are met:
- The product is unused, unopened, and in its original packaging.
- The return request is made within 7 days of delivery.
- You provide proof of purchase (order confirmation or invoice).
We do not accept returns for:
- Products that have been opened, used, or tampered with.
- Items purchased during clearance sales or marked as “non-returnable”.
- Products damaged due to misuse or mishandling.
2. Process for Returns
To request a return:
- Contact our customer support at support@sananindia.com within the eligible period.
- Provide your order number, reason for return, and supporting photos (if applicable).
- Our team will confirm if your product qualifies for return and provide shipping instructions.
- You will be responsible for shipping the product back to us unless the return is due to a wrong or damaged item.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable, except when the return is due to our error.
4. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery with photos of the product and packaging.
- We will arrange for a replacement or issue a full refund, including shipping costs.
5. Cancellations
- Orders can be cancelled within 24 hours of placing them, provided they have not been shipped.
- Once shipped, cancellation is not possible — you may request a return after delivery under the terms stated above.
6. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to us:
📧 Email: support@sananindia.com
📞 Phone: +91 7827493923
📍 Address: Mehta Ayurvedic Sansthan, 429, Amitesh Nagar, Indore – 452014, MP, India